Privacy policy.

Data controller

• Data controller: Tresneo
• Contact: hola@tresneo.com

What data we process

We only process the data you give us through the contact form: name, company (optional), email address, phone (optional), the services you are interested in and the message you write to us.

For security reasons and to prevent abuse of the form, the server briefly processes the IP address of each request.

Purpose

We use this data to answer your enquiry and, if you ask us to, to prepare a proposal and manage any professional relationship that may follow. We do not send marketing communications without your consent and we do not make automated decisions that affect you.

When you submit the form, we send you an automatic email confirming that we have received your enquiry.

Legal basis

• Your consent, which you give when you submit the form (art. 6.1.a GDPR).
• Taking steps at your request before entering into a contract (art. 6.1.b GDPR).
• Our legitimate interest in keeping the website secure and preventing spam (art. 6.1.f GDPR).

Retention

We keep the data for as long as needed to handle your enquiry and, if a professional relationship begins, for its duration plus the applicable legal periods. If we do not end up working together, we delete the data once it is no longer needed.

Recipients

We do not share your data with third parties unless required by law. We use providers that process data on our behalf (web hosting and email delivery) under the corresponding data processing agreements. If any of these providers is located outside the European Economic Area, the transfer is made with appropriate safeguards.

Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction of processing and portability, and withdraw your consent at any time, by writing to hola@tresneo.com.

If you believe we have not handled your rights properly, you can file a complaint with the Spanish Data Protection Agency (www.aepd.es).

Cookies and local storage

This website does not use analytics or advertising cookies. It only uses:

• NEXT_LOCALE: a technical cookie that remembers the language you chose (duration: one year).

These are strictly necessary for the service you requested and do not require consent.

Security

We apply appropriate technical and organisational measures to protect the data: encrypted connections, server-side validation, rate limiting and restricted access to the information.